1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and Trevy LLC, a Florida limited liability company ("Trevy," "we," "us," or "our"). By accessing or using the Trevy platform, creating an account, or clicking "I agree," you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the Services.

You must be at least 18 years of age to use Trevy. By using the Services, you represent and warrant that you meet this age requirement.

2. Description of Services

Trevy provides a service that works real estate teams' Follow Up Boss databases ("Services"). The Services include, but are not limited to:

Personalized emails, written with AI or from Trevy's templates, sent to your contacts through your Follow Up Boss account from each contact's assigned agent
Listing alerts, market updates and monthly market reports, including report pages branded with your agent profile
Tour requests: tour times and booking buttons in listing emails, a booking page, and tour requests placed on your Follow Up Boss calendar for your confirmation
Hot-lead alerts, reassignment of leads nobody has contacted, and reply notifications, written into Follow Up Boss as tasks, tags and notes
A weekly report to the team lead, with one-tap setting changes
Tracking of contact activity, including email opens and clicks, report page visits, and activity Follow Up Boss records
Team management and billing based on the number of contacts Trevy works for you

The Services use third-party artificial intelligence models, including Anthropic's Claude, to write parts of the emails Trevy sends. Trevy does not guarantee the accuracy, completeness, or reliability of AI-generated outputs.

3. Account Registration and Security

To use the Services, you must create an account and provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify Trevy at support@trevy.io of any unauthorized use of your account or any other breach of security.

Team accounts allow an account owner ("Team Leader") to invite additional users ("Team Members") from the team's Follow Up Boss users. Team Members must register using the email address associated with their Follow Up Boss profile. The Team Leader is responsible for all activity by Team Members and for managing the team, billing, and integrations.

4. Subscription, Billing, and Payment

The Services are offered on a subscription basis. By subscribing to a plan, you authorize Trevy to charge your designated payment method on a recurring basis (monthly or annually, depending on your selection) until you cancel your subscription.

Plans. Plans are priced by the number of contacts Trevy works for you: contacts with an email address in the stages and tags you choose, less exclusions, unsubscribes and people in the real estate business. Each plan includes your whole team. Plans have no email allowance; Trevy may pace or limit sending to protect your mailboxes, deliverability and the Service. Current pricing is available at trevy.io/pricing.
Free Trial. New accounts may receive a free trial, which starts when Follow Up Boss is connected. One trial is available per Follow Up Boss account. If no payment method is added by the end of the trial, sending stops, and your account's data is deleted 30 days after the trial ends unless you subscribe before then (see Section 10).
Plan Changes. Trevy counts your contacts daily from Follow Up Boss. When the count goes over your plan's limit, your plan moves up that day to the plan that covers it, and the prorated difference for the rest of the current billing period is charged then. If a smaller plan covers the count at a renewal, your plan moves down from that renewal, with the difference credited to your next invoice. The Team Leader is notified by email of each change. You may also change plans in Settings; no refunds are issued for downgrades.
Cancellation. You may cancel your subscription at any time through Settings. Upon cancellation, your access continues until the end of the current billing period. No refunds are issued for partial billing periods. Your account's data is deleted 30 days after your plan ends (see Section 10).
No Refunds. All payments are final and non-refundable, including subscription fees and the prorated charge when your plan moves up, except where applicable law requires otherwise. Cancelling stops future charges; it does not refund past ones. When your plan moves down, the difference is credited to future invoices, not paid back.
Price Changes. Trevy reserves the right to modify pricing upon 30 days' prior notice. Price changes will not affect your current billing period.

All fees are stated and payable in United States dollars. You are responsible for all applicable taxes. If your payment method fails, we may suspend access to the Services until payment is resolved.

5. Customer Data

As between you and Trevy, you retain all right, title, and interest in and to any data, content, or information you provide, upload, or make available through the Services ("Customer Data"), including but not limited to CRM data, contacts, emails, and property information.

You grant Trevy a limited, non-exclusive, worldwide license to use, process, store, and transmit Customer Data solely to the extent necessary to provide and improve the Services. This license terminates when your account is deleted.

Trevy does not use Customer Data to train artificial intelligence or machine learning models. Customer Data is not sold, rented, or shared with third parties for their independent use.

You represent and warrant that you have all necessary rights, consents, and permissions to provide Customer Data to Trevy and to authorize its processing as described in these Terms and our Privacy Policy. You are solely responsible for the accuracy and legality of Customer Data.

6. AI-Generated Content

The Services use artificial intelligence to write parts of emails and other content ("AI Output"). Figures in market updates and market reports are written by Trevy's code from third-party data (see Section 7), not by AI. AI Output is provided for informational and assistive purposes only.

Once you turn sending on, Trevy sends emails to your contacts automatically, without asking you to approve each one. YOU ARE SOLELY RESPONSIBLE FOR THE EMAILS AND OTHER CONTENT TREVY SENDS ON YOUR BEHALF, INCLUDING AI OUTPUT, AND FOR VERIFYING AI OUTPUT BEFORE RELYING ON IT. Without limiting the foregoing, you are responsible for:

Choosing which contacts Trevy works and which features are on, and checking what Trevy sends
Verifying the accuracy of property data, pricing, valuations, and market information
Ensuring compliance with all applicable laws and regulations, including but not limited to the Fair Housing Act, state real estate licensing laws, CAN-SPAM Act, TCPA, and state advertising regulations
Obtaining all necessary consents before sending communications to leads or clients

Trevy makes no representations or warranties regarding the accuracy, completeness, legal sufficiency, or fitness for any particular purpose of AI Output.

7. Third-Party Integrations

The Services integrate with third-party platforms including, but not limited to, Follow Up Boss, Stripe, and Google and Microsoft (for signing in only; Trevy does not access your mailbox or calendar). Your use of these integrations is subject to the respective third-party terms of service and privacy policies.

Trevy is not responsible for the availability, accuracy, or performance of third-party services. Trevy's Settings can update or reconnect your Follow Up Boss connection but has no disconnect option yet. To end Trevy's access to Follow Up Boss, contact us, or remove the API key or Trevy's access in your Follow Up Boss account. You can remove Trevy's sign-in access from your Google or Microsoft account at any time.

When you connect your Follow Up Boss account, you authorize Trevy to access and modify your CRM data on your behalf. Your Follow Up Boss credentials (an API key or a sign-in connection) are encrypted at rest and are never shown to other users.

Market data, mortgage rates and listings

Market reports, report pages and emails may include figures from third-party sources: public housing market statistics; mortgage rates from Optimal Blue's 30-Year Fixed Rate Conforming Mortgage Index, or Freddie Mac's Primary Mortgage Market Survey® when that index isn't available, retrieved from FRED®, Federal Reserve Bank of St. Louis; and geographic data from the U.S. Census Bureau. These sources belong to their respective owners, who do not endorse Trevy. This product uses the FRED® API but is not endorsed or certified by the Federal Reserve Bank of St. Louis.

Market figures, mortgage rates and monthly payment estimates are provided for general information only. They may be delayed, estimated or incomplete, and they are not an offer of credit, a loan quote, an appraisal, or a promise of any price or rate. Payment estimates cover principal and interest only. Home listings shown in emails come from third-party listing sources, may no longer be current, and should be confirmed before a showing.

8. Acceptable Use

You agree not to use the Services to:

Send spam, bulk unsolicited communications, or engage in any form of harassment
Violate any applicable law, regulation, or third-party right, including but not limited to the Fair Housing Act, CAN-SPAM Act, TCPA, CCPA, and state real estate regulations
Upload, transmit, or store any content that is unlawful, defamatory, obscene, or infringes on intellectual property rights
Attempt to reverse engineer, decompile, disassemble, or extract source code from the platform
Interfere with or disrupt the integrity or performance of the Services
Access the Services through automated means such as bots or scrapers
Share account credentials or allow unauthorized third parties to access the Services
Use the Services in a manner that exceeds reasonable usage or degrades service quality for other users

Trevy reserves the right to suspend or terminate accounts that violate these provisions, with or without notice.

9. Intellectual Property

The Services, including all software, algorithms, user interfaces, designs, text, graphics, and other content provided by Trevy (excluding Customer Data), are owned by or licensed to Trevy and are protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use Trevy's name, trademarks, logos, or other brand features without our prior written consent.

If you provide feedback, suggestions, or recommendations regarding the Services ("Feedback"), you grant Trevy a perpetual, irrevocable, non-exclusive, royalty-free license to use, modify, and incorporate such Feedback into the Services without obligation to you.

10. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through Settings. Trevy may suspend or terminate your access to the Services for cause, including but not limited to breach of these Terms, non-payment, or conduct that we reasonably believe is harmful to other users or to Trevy.

Upon termination, your right to use the Services ceases immediately (or at the end of your billing period, in the case of voluntary cancellation). Trevy keeps your Customer Data for 30 days after your paid plan or free trial ends, and then permanently deletes it. An account that never connects Follow Up Boss is deleted 30 days after it is created. After deletion, Trevy keeps only the keyed hashes described in our Privacy Policy, so that unsubscribes and the one-trial rule are still honored, and database backups until they roll off on our database host's schedule. You may request a data export during the 30-day period by contacting support@trevy.io. Data Trevy wrote into your Follow Up Boss account stays there.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TREVY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, TREVY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT ANY DEFECTS WILL BE CORRECTED; OR THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, OR FIT FOR ANY PARTICULAR PURPOSE. YOU USE THE SERVICES AT YOUR OWN RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TREVY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, LOST BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF TREVY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL TREVY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO TREVY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Trevy's liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Trevy LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your violation of any rights of a third party; or (e) any Customer Data you provide through the Services.

14. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Florida, and the parties hereby consent to personal jurisdiction and venue therein.

15. Modifications

Trevy reserves the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by email or through the platform. Your continued use of the Services after such changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Services and cancel your subscription.

16. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Trevy regarding the Services and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. The failure of Trevy to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms without Trevy's prior written consent. Trevy may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

17. Contact

For questions regarding these Terms, contact us at support@trevy.io.

Trevy LLC
Florida, United States